Effective Date: 4th September 2025
Zenith – The Wellness Lounge (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, health, beauty & wellness services, we are committed to complying with the Australian Privacy Act 1988, Australian Privacy Principles (APPs), and all relevant privacy laws governing medical and healthcare treatments.
Information We Collect
We collect personal and health information necessary to provide our medical and wellness services effectively. Information may include, but is not limited to:
- Personal Identifiers: Name, date of birth, gender, contact details, medicare & emergency contact (email, phone number, address).
- Health Information: Relevant medical history/conditions, allergies, medications, and information provided during consultations to ensure your safety.
- Payment Information: Credit/debit card details and billing information (processed securely by third-party providers).
- Online Data: Information automatically collected via cookies, analytics, and your interactions with our website.
How We Use Your Information
Your information may be used for the following purposes:
- To provide Zenith’s range of services safely and effectively.
- Advertising & Marketing Zenith’s business services.
- To process bookings, payments, and customer service requests.
- To maintain accurate health records as required by law.
- To send appointment reminders, updates, or promotional offers (with your consent).
- To improve our services, website, and client experience.
- Comply with legal and regulatory requirements.
- Respond to enquiries, complaints or requests.
Sharing of Information
We do not sell or rent your personal data to anyone in Australia or any other countries.
We may share information only when necessary:
- With healthcare professionals directly involved in your treatment.
- With service providers such as booking platforms, payment processors, and IT/marketing partners, under confidentiality agreements.
- As required by law, such as responding to subpoenas, legal processes, or government requests.
Data Collection, Storage & Security
Data is collected by the following methods;
- Online booking system
- Completing a new client intake form & consent form
- Within consultations
- Medical assessments
- When engaging in conversation/correspondence with team members
We take reasonable technical and organisational measures to safeguard your personal and health information from misuse, loss, and unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your information if it is inaccurate or incomplete.
- Withdraw consent for marketing communications at any time.
- Request deletion of your information, subject to legal and medical record-keeping requirements.
- Lodge a complaint at any time regarding breaches of Zenith’s privacy policy. Zenith will conduct a review to address and resolve the complaint in a reasonable timeframe. If we cannot satisfactorily resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC).
To exercise these rights, please contact us directly 0432 112 210 or email us [email protected]
Cookies & Website Analytics
Our website may use cookies and analytics tools to enhance user experience and track website performance. You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third parties.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date. Your privacy and confidentiality are critical to us. We appreciate your trust in Zenith – The Wellness Lounge and are committed to maintaining your confidence through transparency, security, and respect for your personal information.
Contact Us
If you have questions or concerns about our Privacy Policy, please contact us:
Zenith – The Wellness Lounge
Email: [email protected]
Phone: 0431 112 210
Address: 10 Bluff Road, Black Rock VIC 3193
Who we are
Our website address is: http://zenithwellnesslounge.com.au.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
SuIf you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.